Privacy Policy

Last Updated: July 24, 2023

APAD Access, Inc. (“APAD,” “we,” or “us”) provides various credentials including a mobile app (the “App”), and keycard, fob, keycode, or physical key  (the “Related Credentials”) that operate our access control and property management solutions and related services (the “Services”) for use in residential buildings at the direction of building owners and managers (“Building Managers”). We also maintain websites that allow visitors to learn and communicate with us about our products and services (the “Sites”).

This Privacy Policy describes:

  1. Your Use of the Services – how we handle the personal information of individuals, including residents, guests, residents’ trusted service providers (e.g., housekeeping, child care, or pet care), and Building Managers’ staff and service providers (e.g., maintenance and repair personnel), when they use our Services (collectively, “Users”); and
  2. Customers, prospective customers, and visitors to our Sites – how we collect, use, and share personal information relating to our customers, prospective customers, and other individuals, including Building Managers, who purchase or inquire about the Services, visit our Sites, or otherwise interact with us (other than through their use of the Services).​

This Privacy Policy also explains how we collect and protect information, the choices you have, and how you can contact us if you have questions or concerns.

Your Use of the Services

Our Services allow you to unlock doors and share access credentials with family, friends, and others, including guests and service providers. This section explains what types of personal information we collect, and how we collect and use such information to provide the Services.

What information do we collect about Users?

We do not sell personal information relating to your use of the Services or use or share any such information for advertising purposes.

We use the information described above to provide the Services on behalf of Building Managers, including to operate the Services, provide customer support, and analyze and improve the Services.

What User information can Building Managers see?

Building Managers are responsible for their use of the Services. We provide the Services on behalf of Building Managers and we allow them to access certain User information to provide, administer, and manage the Services within a building that they own or operate, and to protect the safety and security of the building and its residents.

To protect the privacy of Users, we have designed the Services to limit the information that Building Managers can see and the actions they can take within the Services.

For more information about what personal information your Building Manager collects, how your Building Manager uses and shares such information, and any choices and rights you may have, please review your lease or contact your Building Manager directly.

Customers, prospective customers, and visitors to our Sites

What personal information do we collect about customers, prospective customers, and visitors to our Sites?

How We Use Personal Information

We use your personal information for the following purposes:

To provide the Sites and Services. This includes enabling you to create an account; administering, hosting, and operating the Sites and Services; communicating with you and responding to any inquiries you may have; and analyzing your use of the Sites and Services to allow us to evaluate and improve the Sites and Services.

Research, development, benchmarking, and improving our Sites and Services. We may use personal information to analyze and improve the Sites and our Services, identify trends, and operate and expand our business activities. We may also create aggregated, anonymized, or other de-identified statistics, which we may use for lawful business purposes, including for analytics, forecasting, and strategic planning.

Marketing and advertising to customers, prospective customers, and visitors to our Sites. This includes:

For compliance and protection, including to enforce any applicable terms and conditions, comply with legal obligations, defend against legal claims or disputes, protect the security and integrity of our Sites and Services, and identify and investigate fraudulent, harmful, unauthorized, unethical or illegal activity.

How We Share Personal Information

We may share personal information with:​

Service providers. We share personal information with companies and individuals that provide services on our behalf or help us operate our Sites and Services or our business (such as hosting services, communications, data and cyber security services, billing and payment processing services, fraud detection, investigation and prevention services, web and mobile analytics, email and communication distribution and monitoring services, and customer relation management systems).

Advertising partners. We may share personal information about customers, prospective customers, and visitors to our Sites with third party advertising companies (including for the interest-based advertising purposes described above), lead generation partners, and channel partners, resellers, and distributors that allow us to explore and pursue growth opportunities. We do not share personal information about Users with advertising partners.

Professional advisors. We share personal information with professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. We may share personal information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate.

Business transferees. We may share personal information with acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, APAD or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Your Choices

Unsubscribe from direct marketing communications. You may opt out of marketing-related communications by following the opt out or unsubscribe instructions contained in the marketing communication we send you.

Privacy choices. Depending where you reside, you may have the following rights:

Limitations. Your choices may be limited under applicable laws, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.

Opt-out of interest-based advertising. You may limit online tracking by:

Note that because these opt out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

Data Security

We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.

Data Retention

We may retain your personal data for as long as it is reasonably needed in order to maintain and expand our relationship and provide you with our Sites and Services; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.


Our Sites are not intended for use by children without the consent of their parents or guardians. If we learn that we have collected personal information through our Sites from a child under 13 without the consent of the child’s parent or guardian as required by law, we will delete it.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy. We may also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner, such as through our App.

How to Contact Us

You can reach us by email at privacy@apadaccess.com or at the following mailing address:

APAD Access, Inc. 36 West 25th Street, 17th Floor, NY, NY 10010

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