Privacy Policy

APAD Access, Inc. (“APAD,” “we,” or “us”) provides various credentials including a mobile app (the “App”), and keycard, fob, keycode, or physical key  (the “Related Credentials”) that operate our access control and property management solutions and related services (the “Services”) for use in residential buildings at the direction of building owners and managers (“Building Managers”). We also maintain websites that allow visitors to learn and communicate with us about our products and services (the “Sites”).

This Privacy Policy describes:

1. Your Use of the Services – how we handle the personal information of individuals, including residents, guests, residents’ trusted service providers (e.g., housekeeping, child care, or pet care), and Building Managers’ staff and service providers (e.g., maintenance and repair personnel), when they use our Services (collectively, “Users”); and
2. Customers, prospective customers, and visitors to our Sites – how we collect, use, and share personal information relating to our customers, prospective customers, and other individuals, including Building Managers, who purchase or inquire about the Services, visit our Sites, or otherwise interact with us (other than through their use of the Services).​

This Privacy Policy also explains how we collect and protect information, the choices you have, and how you can contact us if you have questions or concerns.

Your Use of the Services

Our Services allow you to unlock doors and share access credentials with family, friends, and others, including guests and service providers. This section explains what types of personal information we collect, and how we collect and use such information to provide the Services.

What information do we collect about Users?

• Account information. We collect personal information, such as first and last name, password, email address, phone number, and address, when Users create an account to use the Services. We may collect this information from you directly or receive some or all of it from your Building Manager (such as when a Building Manager authorizes a resident or building service provider to access the Services) or from another User (such as when a resident User authorizes a guest or trusted service provider to access the Services).
• Access permissions and access history. We collect information about your access permissions, such as the doors you are permitted to open, the date and time when access was granted, and the duration of your access. We also collect information about how you use your access permissions, such as which doors you access and when.
• Sharing access permissions and access history. Our Services allow Users to authorize access by other Users. For example, a resident may authorize access by a guest, such as a friend or family member, or by a service provider, such as for housekeeping, child care, or pet care. If you receive access permission from another User, the User who authorized your access will be able to manage and view your access permissions and access history according to the relevant settings.
• Bluetooth. When you use our Services on a mobile device or computer, you grant us access to your device’s Bluetooth functionality to allow you to unlock doors using the App or Related Credentials. On some mobile operating systems, you may need to enable location services in order to grant us access to your device’s Bluetooth functionality. Please note that this is a standard operating system requirement for Bluetooth functionality.
• Calendar and contacts. Where you grant us permission through the App to enable certain add-on features, we may access your calendar and/or contacts stored on your mobile device. For example, where you enable an add-on feature, the Services may access your calendar to allow you to grant access to a service provider at an appointed time, or access your contacts to allow you to authorize one of your contacts as a guest.
• Communications and other User content. Our Services may allow you to communicate and share content with Building Managers and service providers. For example, you may submit a maintenance request to your Building Manager through the Services and share photos or videos (for example, of a leaking faucet) to facilitate a repair.
• Location sharing to facilitate hands-free services. You may grant us permission through the App to access your GPS location information to enable your use of our hands-free service (where this feature is available). With our hands-free service, you will be able to walk up to and unlock a door based on your proximity without having to take your phone out of your pocket.
• Device and network data. When you use our Services on a mobile device or computer, we collect information about your device and network connection, such as device identifiers, network connection status, IP address, battery levels, hardware type, and device status. We use this information as necessary to provide the Services, analyze and improve the functionality of the Services, and to diagnose issues and troubleshoot.
• Communications with us. If you contact our customer support, including to resolve issues or questions you may have, we may use information from your device, account, activity logs, prior communications with us, and access history to help diagnose the problem and provide effective assistance.

‍We do not sell personal information relating to your use of the Services or use or share any such information for advertising purposes.

We use the information described above to provide the Services on behalf of Building Managers, including to operate the Services, provide customer support, and analyze and improve the Services.

What User information can Building Managers see?

Building Managers are responsible for their use of the Services. We provide the Services on behalf of Building Managers and we allow them to access certain User information to provide, administer, and manage the Services within a building that they own or operate, and to protect the safety and security of the building and its residents.

To protect the privacy of Users, we have designed the Services to limit the information that Building Managers can see and the actions they can take within the Services.

• Adding or removing Users. Building Managers can grant access to residents (e.g., to authorize access by a new tenant in the building) and building service providers (e.g., to permit building maintenance personnel to conduct authorized work). Building Managers can also revoke access to any User in accordance with the Building Managers’ own policies, such as upon termination of a lease.
• Monitoring overall performance of the Services. Building Managers can monitor technical information about the operation of the Services, such as whether specific doors and locking mechanisms are functioning correctly for maintenance purposes.
• Door activity. Building Managers can view information about door activity within the buildings that they own or operate. For example, Building Managers can see when a door was opened, and whether the door was opened by a resident, guest, or service provider. In the ordinary course of business, Building Managers will not see the identity of a resident, guest or trusted service provider who opened a door. However, in certain circumstances, such as where required by law, to protect security, or as permitted by a Building Manager’s own policies as incorporated into your lease, a Building Manager may contact us to obtain the identity of a User. Building Managers also can see the identity of their own staff or of service providers who operate on their behalf who access a door.

For more information about what personal information your Building Manager collects, how your Building Manager uses and shares such information, and any choices and rights you may have, please review your lease or contact your Building Manager directly.

Customers, prospective customers, and visitors to our Sites

What personal information do we collect about customers, prospective customers, and visitors to our Sites?

• Account information, such as first and last name, email address, phone number, address, company name and job title.
• Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise, and whether you opened or saw a communication by us.
• Marketing information, such as your preferences for receiving communications about our Services and publications, and details about how you engage with our communications.
• Information we obtain from other sources, such as LinkedIn, Facebook, and Twitter. When you visit or interact with our pages on those platforms, you or the platforms may provide us with information through the platform pursuant to the terms and policies that apply to that platform.
• Automatic data collection. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Sites, such as your computer’s or mobile device’s operating system, manufacturer and model, browser type, IP address, unique identifiers, language settings, mobile device carrier, and general location information such as city, state or geographic area, pages or screens you viewed, how long you spent on a page, browsing history, and access times. We may collect this information using cookies and other similar technologies as outlined in our cookie policy. For more information on how you can control cookies, please see the ‘Your Choices’ section below.​

How We Use Personal Information

We use your personal information for the following purposes:

To provide the Sites and Services. This includes enabling you to create an account; administering, hosting, and operating the Sites and Services; communicating with you and responding to any inquiries you may have; and analyzing your use of the Sites and Services to allow us to evaluate and improve the Sites and Services.

Research, development, benchmarking, and improving our Sites and Services. We may use personal information to analyze and improve the Sites and our Services, identify trends, and operate and expand our business activities. We may also create aggregated, anonymized, or other de-identified statistics, which we may use for lawful business purposes, including for analytics, forecasting, and strategic planning.

Marketing and advertising to customers, prospective customers, and visitors to our Sites. This includes:

• Direct marketing. We may send direct marketing communications, including, but not limited to, sending newsletters or publications, and notifying you of promotions, offers and events via postal mail, email, telephone, text message, and other means.
• Interest-based advertising. We engage our advertising partners, including third party advertising companies and social media companies, to advertise our Services. For more information, or to understand your choices, please visit the ‘Your Choices’ section below.

For compliance and protection, including to enforce any applicable terms and conditions, comply with legal obligations, defend against legal claims or disputes, protect the security and integrity of our Sites and Services, and identify and investigate fraudulent, harmful, unauthorized, unethical or illegal activity.

How We Share Personal Information

We may share personal information with:​

Service providers. We share personal information with companies and individuals that provide services on our behalf or help us operate our Sites and Services or our business (such as hosting services, communications, data and cyber security services, billing and payment processing services, fraud detection, investigation and prevention services, web and mobile analytics, email and communication distribution and monitoring services, and customer relation management systems).

Advertising partners. We may share personal information about customers, prospective customers, and visitors to our Sites with third party advertising companies (including for the interest-based advertising purposes described above), lead generation partners, and channel partners, resellers, and distributors that allow us to explore and pursue growth opportunities. We do not share personal information about Users with advertising partners.

Professional advisors. We share personal information with professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. We may share personal information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate.

Business transferees. We may share personal information with acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, APAD or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Your Choices

Unsubscribe from direct marketing communications. You may opt out of marketing-related communications by following the opt out or unsubscribe instructions contained in the marketing communication we send you.

Privacy choices. Depending where you reside, you may have the following rights:

• Information. You may have the right to obtain information about how we collect, use, and share your personal information. We provide this information within this Privacy Policy.
• Access, correction and deletion. You may also have the right to request access to your personal information, to correct personal information that is out of date or inaccurate, or to delete personal information that is no longer needed for a permitted purpose. If you have questions about how we handle your personal information or if you believe your information is inaccurate or has been collected in error, please contact us as provided in the ‘Contact Us’ section below and we will endeavor to resolve your questions or concerns. Where these rights apply, you are entitled to exercise these rights free from discrimination.
• Selling personal information and targeted advertising. As explained in the ‘How We Share Personal Information’ section above, we may share personal information about customers, prospective customers, and visitors to our Sites with advertising and channel partners for interest-based advertising, including through the use of cookies and other similar technologies on our Sites. You can opt-out of sharing for these purposes as described in the ‘Opt-out of interest-based advertising’ section below.

Limitations. Your choices may be limited under applicable laws, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.

Opt-out of interest-based advertising. You may limit online tracking by:

• Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
• Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
• Using privacy plug-ins or browsers. You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers. You can also opt out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
• Platform opt outs. The following advertising partners offer opt out features that let you opt out of use of your information for interest-based advertising:

• Google: www.adsettings.google.com  
• LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
• Twitter: www.twitter.com/settings/personalization  

• Advertising industry opt out tools. You can also use these opt out options to limit use of your information for interest-based advertising by participating companies:

• Digital Advertising Alliance for Websites: outout.aboutads.info
• Digital Advertising Alliance for Mobile Apps: https://youradchoices.com/appchoices
• Network Advertising Initiative: optout.networkadvertising.org

Note that because these opt out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

Data Security

We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.

Data Retention

We may retain your personal data for as long as it is reasonably needed in order to maintain and expand our relationship and provide you with our Sites and Services; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

Children

Our Sites are not intended for use by children without the consent of their parents or guardians. If we learn that we have collected personal information through our Sites from a child under 13 without the consent of the child’s parent or guardian as required by law, we will delete it.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy. We may also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner, such as through our App.

How to Contact Us

You can reach us by email at privacy@apadaccess.com or at the following mailing address:

APAD Access, Inc. 36 West 25th Street, 17th Floor, NY, NY 10010

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